Project Description

Customer Contact Center Agents to Boost Satisfaction

We need to talk about customer service. The way customers are treated can make or break a business. If customers have easy access to information and have their queries and complaints handled in a professional yet friendly manner, chances are good that they will continue to support your business. Customer Contact Centers that are manned by eloquent, knowledgeable Customer Contact Center Agents from Leverage BPO can give you overall customer experience a much-needed boost.

Customer contact center agents can be utilized in many ways within a business although their main purpose typically falls into one of two categories: customer service or sales. Agents are generally tasked with many responsibilities that can include answering phone calls, responding to emails, SMS texts, and live chat messages, and responding to support tickets.

Customer contact centers generally handle a lot of queries on any given day. Industry giant Amazon, who just happened to outsource more than 3,000 jobs to South Africa recently, receives thousands of calls and messages daily with every agent communicating with anywhere between 10 and 50 customers. In a smaller organization, the volume of customer queries and complaints may be considerably less.

Virtual contact center agents, such as the South African talent supplied by Leverage BPO, typically perform the required duties from home, using privately acquired technologies that enable them to communicate with customers while also having access to all the information they require to answer questions and attend to complaints.

Outsourced customer contact center agents from Leverage BPO hail from some of South Africa’s most technologically advanced hubs including Johannesburg, Durban, and the city that was voted as the best destination in Africa by Travel + Leisure, Cape Town.

When outsourcing your contact center needs to South African talent, you will be able to focus your efforts on your core business responsibilities while your remote workforce delivers stellar customer service from across the ocean. Considering that the exchange rate favors the USA, you will be privy to top-notch service at a very good price.

Due to their friendly nature and excellent command of the English language, South African workers are perfectly suited for customer-oriented positions. Add their inherently caring nature and ability to work under severe pressure and you can rest assured your customers/clients will receive the level of service they deserve.

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